Information We Collect

We may collect personal information that you provide to us directly, including:

• Contact Information: Your name, email address, phone number, and postal address.

• Usage Data: Information about your interactions with our website, including IP address, browser type, and pages you visit.

​

How We Use Your Information

We use your personal information to:

• Respond to your enquiries or requests for our Farm Manuals.

• Process your orders and manage any related transactions or communications.

• Communicate with you regarding your account and any customer service issues.

• Improve our website and services based on your feedback and usage patterns.

​

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

​

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information with trusted service providers who assist us in operating our website and services. These providers are required to keep your information confidential and use it only for the purposes we disclose.

​

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyse website usage. You can manage or disable cookies in your browser settings, but some website features may not function correctly without them.

​

Retention of Your Information

We retain the personal information you provide to us only for as long as necessary to:

• Fulfil the purposes for which it was collected, such as processing orders or responding to enquiries.

• Comply with legal obligations.

• Resolve disputes or enforce our agreements.

​

Once your information is no longer needed, we take reasonable steps to securely delete or anonymise it.

​

Social Media Disclaimer

We use social media platforms such as Facebook to connect with our community. We reserve the right to remove comments or content that are inappropriate, offensive, unrelated to our business, or violate platform policies. Please note that any information you share on social media is subject to the platform’s own privacy policies.

​

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Correct any inaccuracies in your personal information.

• Request deletion of your personal information, subject to certain legal or contractual obligations.

​

You can contact us to exercise these rights at any time.

​

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

​

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at andrea@banarachfarm.co.nz