Who we are

Banarach Farm is owned and operated by Banarach Farm Ltd, a New Zealand business. Throughout this policy, “we”, “us” and “our” refer to Banarach Farm Ltd.
 

For the purposes of the Privacy Act 2020, we are responsible for the personal information we collect and hold.
 

Personal information we collect

We may collect personal information that you voluntarily provide to us, including when you:

• browse our website

• contact us by email or through our website

• request information or order Farm Manuals

• communicate with us about an enquiry or purchase

​

The types of personal information we collect may include:

• your name

• email address

• phone number

• postal address

• order details

• any other information you choose to provide

​

When you place an order, payment details are processed securely by our third-party payment provider. We do not store full credit card or payment card details on our systems.

​

We may also collect limited technical information when you visit our website, such as:

• IP address

• browser type

• device information

• pages visited

• referring websites

​

This information is used to help us understand how the website is used and to improve performance, usability and security.

​

How we use personal information

We use personal information for purposes related to the operation of Banarach Farm, including:

• responding to enquiries and manual requests

• processing and fulfilling orders

• communicating with you about purchases or enquiries

• managing payments, refunds and customer support

• improving our website and services

• meeting legal, regulatory and administrative requirements

​

We do not sell personal information.

​

Cookies and tracking technologies

Our website uses cookies and similar technologies to support website functionality and help us understand how visitors use the site.

​

Some cookies are essential for the website to function properly, while others help us analyse website usage and improve performance and user experience.

​

Cookies may collect information such as:

• pages visited

• time spent on the site

• device and browser details

• referring links​

​

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information on managing cookies.

​

Analytics and advertising tools

We may use website analytics tools, such as Google Analytics, to help us understand how visitors interact with our website and to improve performance and usability.

​

These tools may collect aggregated information such as:

• pages visited

• time spent on the site

• device and browser information

​

Google Analytics does not collect names, contact details or payment information.

Some analytics data may be processed on servers outside New Zealand. Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place, as required by the Privacy Act 2020.

​

Third-party service providers and overseas processing

We use trusted third-party service providers to help operate our business, including:

• website hosting providers

• payment processors

• delivery services

​

These providers may process personal information on our behalf but are permitted to use it only to perform services for us.

Some service providers may store or process personal information outside New Zealand. Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place, as required by the Privacy Act 2020.

​

Personal information may also be disclosed where required or authorised by law.

​

Third-party websites

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

​

Storage and protection of information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse or disclosure. Safeguards include:

• secure systems

• restricted access

• the use of reputable service providers with appropriate security standards

​

While no system can be guaranteed to be completely secure, we regularly review our information handling practices.

​

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, record-keeping and legal obligations.

​

When information is no longer required, it is securely deleted or anonymised.

​

Privacy breaches

In the event of a privacy breach that causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

​

Social media

When you interact with us on social media, any personal information you choose to provide is subject to the privacy policies of the relevant platform.

​

We encourage you not to share sensitive personal information via social media channels.

​

Your rights

You have the right to:

• request access to personal information we hold about you

• request correction of that information if you believe it is inaccurate

​

Requests can be made by contacting us using the details below. We will respond as soon as reasonably practicable and, in most cases, within 20 working days.

​

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.
 

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The current version will always be available on our website.

​

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

andrea@banarachfarm.co.nz